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Noticeboard

Temporary closure of practice list-

Please note we are unable to register any New patients from 11th November to 29th November (inclusive) we apologise for the inconvenience during this period.

Merger update:

We are writing to inform you that the application to merge the Humber Road, Melbourne House and Tennyson House surgeries has now been approved by NHS England and we will be merging from 25th November 2019.

 

We believe that our three surgeries currently offer a high standard of personalised care, but as comparatively small practices we are vulnerable to many of the challenges facing primary care such as recruitment, rising demand and a decreasing number of prospective GP partners. In addition, newer models of care and work for allied professionals are harder to put in place in a smaller practice. We believe that forming a larger practice will improve our sustainability for the future, which means continuity for our patients and the opportunity for them to benefit from a wider range of services and innovative working.

 

We are confident that a merger will be successful because our three practices have longstanding connections locally, have overlapping practice boundaries and share a similar ethos. Merging our practices will allow us to expand the number of services available to patients and attract a range of staff with complementary skills to our own. The merger will also support the delivery of extended hours, increasing the number of appointments that we are able to make available to patients.The Humber Road practice has also been given separate approval to close its branch surgery at Sunrise Avenue. This is because the practice has continued to experience difficulty in managing and sustaining the Sunrise branch and feels that it is no longer able to deliver the services it would like to from this site.

 We held a drop-in session on 12th September 2019 which was well attended by patients from all three practices and any concerns were addressed by the GP Partners.

Please follow the links below regarding information on our proposed merger with Humber road and Melbourne surgeries.

Proposed merger information

Merger FAQs

All practices in Mid-Essex will be closed for TIME to LEARN sessions from 12.30 on the dates below. If you need medical advice during this time please phone 111.

Tuesday 12th November 2019

Wednesday 11th December 2019

We will also be closed the afternoons of Monday 25th November and Wednesday 27th November from 2pm for patient safety and governance due to the finalisation of our merging practices. If you need any urgent medical advice during these 2 afternoons then please dial 111. We are sorry for any inconvenience this may cause anyone during these times.

EAR SYRINGING -Please note as of 1st February we will no longer be offering this service at the practice as it is not part of the GMS contract.  The GP and Nurse will still be happy to check your ears as usual and will then advise next steps if necessary.

 

EXTENDED ACCESS - Please note that as from 1st August 2018 you will be able to book appointments to see a GP, Nurse or Healthcare Assistant when the practice is closed at a time perhaps more convenient to you. This means you can be offered an appointment at a different location from 6.30pm to 8pm weekdays and 8am to 2pm at weekends - these are for routine appointments only not emergency problems and please note you would not be seeing your usual GP or Nurse if you use this service, for further information visit the following site:

NEW GDPR REGULATIONS-PLEASE SEE OUR PRIVACY NOTICE FOR FURTHER DETAILS

Notice for patients

The partners would like to keep patients updated about some plans that are under discussion at the surgery.  We are currently working with our neighbours at Melbourne Surgery and Humber Road Surgery with a view to forming a merger between our three practices.  This is an exciting opportunity to gain more funding, develop new services and ensure that we can each continue to offer the same standards of care to our patients in a sustainable way for the future.  We would like to reassure patients that we will still continue to offer the same services at ­­­­­­­­­­­Tennyson House Surgery and we will be running a consultation exercise about our plans in the very near future. 

Drs Stead, Roberts, Ahmad and Radford 1/3/18

ZERO TOLERANCE -after a disturbing increase in verbal and aggressive behaviour towards our staff over the past year we would like to remind people that our staff are there to help you and should not expect to be abused by anyone during their work day or ever! We now write to all offenders and if abusive behaviour does not change we will contact NHS England to ask that these people are removed from our list. We respect our staff and take their Health and Safety in the workplace seriously and abusive behaviour will not be tolerated.
CQC REPORT- GOOD - We are very pleased to publish our report as GOOD, please click to see summary or use the link on our home page to see the full report.

CQC Ratings summary

CQC Detailed ratings summary

TELEPHONING THE PRACTICE

To make it easier when you telephone us we only have 2 options.

Option1- Reception only who will deal with your call or pass you to the most appropriate person

Option 2- Queries- only available between 10.30am and 1.30pm Monday to Friday for all test results and queries you may have

We hope this makes life easier when trying to contact the surgery- But advise you that between 8.30am and 10am it is a lot busier and may take longer to process your call.  Thank you

CANCEL YOUR APPOINTMENT PLEASE!!

Please note we are having a lot of patients not attending their booked appointments (see figures below) PLEASE could you CANCEL your appointment if you no longer need it to help others who do!  Please note that we are now sending text messages to those patients who do not arrive for their appointment in the hope it will reduce the numbers not attending but so far it does not seem to be making any difference. Please update us with your contact details if they change and please think of others that could have used that appointment.

Numbers of Patients that did NOT attend their appointment

January 2018 - 212

February 2018 - 197

March 2018 -248

April 2018- 222

May 2018 -261

June 2018 - 281

July 2018- 247

August 2018 -219

September 2018 -227

October 2018 - 271

November 2018 - 273

December 2018 - 256

January 2019 - 244

February 2019 - 282

March 2019 -218

April 2019 -221

May 2019 - 220

June 2019 - 229

If anyone has any good ideas on how to reduce the amount of people not attending we would be very glad to hear them, thank you.

FRIENDS AND FAMILY TEST- Please fill in our survey which can be found under the link - Have your say - this is a survey that all practices will be using over the country to get feedback from their patients to help improve their services. It is a very short survey with just one question and then a place for textual comments so we would really appreciate your time in helping us to help you.Thank you

ELECTRONIC PRESCRIBING Please note that we are now able to offer you electronic prescribing. You can nominate a chemist of your choice to organise the request and collection of your prescriptions, This may save you time as you will only visit the chemist instead of coming to the surgery twice. Please ask at Reception for details.

ONLINE SERVICES If you have access to the internet, we can give you the oppurtunity of booking online appointments with all Doctors and the facility to request your prescriptions without having to contact the surgery by telephone or in person.You are also able to access  a brief summary of your medical record online and from 9th March a detailed coded record which will show you more information.  Please ask at the Reception Desk for details on your next visit.  You will need to have photographic id such as a driving licence or passport to be able to register for this service. Please note this service is for over 18`s only from 9th March 2016. 

Please click the link to online services to see our STATEMENT OF INTENT regarding medical record access for this practice

Accessibility Statement for My Surgery Website

This website is run by My Surgery Website. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • the website is usable with Browsealoud.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • video streams do not have captions
  • website not accessible via a keyboard
  • colour contrast doesn’t meet 4.5:1 ratio

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Call or email us

Email: enquires@mysurgerywebsite.co.uk

Tel: 0333 433 0021

We’ll consider your request and get back to you in 28 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

My Surgery Website
Indigo House
Sussex Avenue
Hunslet
Leeds
LS10 2LF

Email: enquires@mysurgerywebsite.co.uk

Report all accessibility issues for My Surgery Website via email to enquires@mysurgerywebsite.co.uk with the email subjects “Accessibility Problem”.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Northern Ireland

The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

My Surgery Website is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Non Unique Elements

Not all elements on a page have a unique ID.This fails WCAG 2.1 success criterion 1.3.1 & 4.1.1 (Info and Relationships & Parsing).

We plan to make all elements unique by September 2020.

Input Fields

All input fields don’t have descriptions and role attributes. This fails WCAG 2.1 success criterion 1.3.1, 3.3.2, 4.1.2 (Info and Relationships, Label or Instruction & Name, Role,Value).

We plan a descriptions and role attributes to all input fields by September 2020.

Content not Included in Landmarks

Not all landmarks include content.This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).

We plan to make all elements unique by September 2020.

Labels in Forms

Not all labels are connected to a form control.This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).

We plan to make all elements unique by September 2020.

Form Elements are not Group

Not all form elements are grouped.This fails WCAG 2.1 success criterion 1.3.1 & 3.3.2 (Info and Relationships Label or Instructions).

We plan to add group elements by September 2020.

Colour Contrast

The default colour combinations fail to meet the 4.5:1 contrast ratio.This fails WCAG 2.1 success criterion 1.4.3 (Contrast).

We plan to add an ID by September 2020.

No Keyboard Shortcuts

The content is not accessible via a keyboard.This fails WCAG 2.1 success criterion 2.1.1 (Keyboard).

We plan to keyboard access by September 2020.

Webpage Titles

Not all pages have titles.This fails WCAG 2.1 success criterion 2.4.2 (Page Titled).

We plan to keyboard access by September 2020.

Focus on Elements

Not all elements are focused on highlight.This fails WCAG 2.1 success criterion 2.4.7 (Focus Visible).

We plan to keyboard access by September 2020.

Language of Page

Language of pages has not been set.This fails WCAG 2.1 success criterion 3.1.1 (Language of Page).

We plan to add group elements by September 2020.

Submit Actions

All Submit buttons don’t have the correct action type. This fails WCAG 2.1 success criterion 3.2.2 & 4.1.2 (On Input & Name, Role, Value).

We plan to correct the button types by September 2020.

Disproportionate burden

Alternative Tags for Images

Some images do not have a text alternative, so people using a screen reader can’t access the information. This fails WCAG 1.1 success criterion 1.1.1 (Non-text Content).

My Surgery Website is a content management system and don’t control the images added by end users.

Link Description

Not all external link descriptions specify the link destination. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose in Context).

My Surgery Website is a content management system and don’t control the content users add.

iFrame Descriptions Missing

Some iframes are missing the description. This fails WCAG 2.1 success criterion 4.1.2 (Name,Role,Value).

My Surgery Website is a content management system and don’t control the content provided via an iframe

Inline Styling

Some content contains inline styling. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).

My Surgery Website is a content management system and don’t control the content users add.

Content that’s not within the scope of the accessibility regulations

Audio Captions

YouTube fails to show audio descriptions as default. This fails WCAG 2.1 success criterion 1.2.5 (Audio Description).

The information is from third party software and added via an iframe on to our site. There is a setting option to turn on audio description via the video.

Links to Multiple Destinations

Dropdown menus have links to multiple destinations.This fails WCAG 2.1 success criterion 2.4.4 (Link of Purpose).

How we tested this website

This website was last tested on 27th September 2019. The test was carried out My Surgery Website. We tested the site using the Chrome extension application ‘Site Improver Accessibility Checker’. The website also went under manual testing.

We tested:

Our main website platform

  • all templates
  • all default colour combinations available via the platform
  • all widgets

This statement was prepared on 27th September 2019. It was last updated on 27th September 2019.

 
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