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Noticeboard

The Surgery will be closed for training on Tuesday 13th November from 12.30 - 6.30pm.  If you need medical assistance during this time please call 1-1-1.
Its`s FLU Vaccination season ! All patients aged 65 and over and under 65 with a chronic medical condition should phone us now to make an appointment .

If you choose to attend the surgery for your flu jab, you will be vaccinated in a properly equipped consulting room or treatment room by a qualified member of our Nursing or GP Team; who will have access to your medical records and are properly equipped for emergencies. 

 

Saturday clinics this year are 22nd September, 13th October and 3rd November, there will also be some clinics during the day and on a Tuesday evening, please check with reception.

EXTENDED ACCESS - Please note that as from 1st August 2018 you will be able to book appointments to see a GP, Nurse or Healthcare Assistant when the practice is closed at a time perhaps more convenient to you. This means you can be offered an appointment at a different location from 6.30pm to 8pm weekdays and 8am to 2pm at weekends - these are for routine appointments only not emergency problems and please note you would not be seeing your usual GP or Nurse if you use this service, for further information visit the following site:
NEW GDPR REGULATIONS-PLEASE SEE OUR PRIVACY NOTICE FOR FURTHER DETAILS

Notice for patients

The partners would like to keep patients updated about some plans that are under discussion at the surgery.  We are currently working with our neighbours at Melbourne Surgery and Humber Road Surgery with a view to forming a merger between our three practices.  This is an exciting opportunity to gain more funding, develop new services and ensure that we can each continue to offer the same standards of care to our patients in a sustainable way for the future.  We would like to reassure patients that we will still continue to offer the same services at ­­­­­­­­­­­Tennyson House Surgery and we will be running a consultation exercise about our plans in the very near future. 

Drs Stead, Roberts, Ahmad and Radford 1/3/18

 

ZERO TOLERANCE -after a disturbing increase in verbal and aggressive behaviour towards our staff over the past year we would like to remind people that our staff are there to help you and should not expect to be abused by anyone during their work day or ever! We now write to all offenders and if abusive behaviour does not change we will contact NHS England to ask that these people are removed from our list. We respect our staff and take their Health and Safety in the workplace seriously and abusive behaviour will not be tolerated.
CQC REPORT- GOOD - We are very pleased to publish our report as GOOD, please click to see summary or use the link on our home page to see the full report.

CQC Ratings summary

CQC Detailed ratings summary

TELEPHONING THE PRACTICE

To make it easier when you telephone us we only have 2 options.

Option1- Reception only who will deal with your call or pass you to the most appropriate person

Option 2- Queries- only available between 10.30am and 1.30pm Monday to Friday for all test results and queries you may have

We hope this makes life easier when trying to contact the surgery- But advise you that between 8.30am and 10am it is a lot busier and may take longer to process your call.  Thank you

CANCEL YOUR APPOINTMENT PLEASE!!

Please note we are having a lot of patients not attending their booked appointments (see figures below) PLEASE could you CANCEL your appointment if you no longer need it to help others who do!  Please note that we are now sending text messages to those patients who do not arrive for their appointment in the hope it will reduce the numbers not attending but so far it does not seem to be making any difference. Please update us with your contact details if they change and please think of others that could have used that appointment.

Numbers of Patients that did NOT attend their appointment

January 2017  -212

February 2017 -207

March 2017 -247

April 2017 -222

May 2017 -227

June 2017 - 255

July 2017 - 211

August 2017 - 209

September 2017 - 178

October 2017 - 279

November 2017 - 240

December 2017 -  151

January 2018 - 212

February 2018 - 197

March 2018 -248

April 2018- 222

May 2018 -261

June 2018 - 281

July 2018- 247

August 2018 -219

September 2018 -227

If anyone has any good ideas on how to reduce the amount of people not attending we would be very glad to hear them, thank you.

FRIENDS AND FAMILY TEST- Please fill in our survey which can be found under the link - Have your say - this is a survey that all practices will be using over the country to get feedback from their patients to help improve their services. It is a very short survey with just one question and then a place for textual comments so we would really appreciate your time in helping us to help you.Thank you

ELECTRONIC PRESCRIBING Please note that we are now able to offer you electronic prescribing. You can nominate a chemist of your choice to organise the request and collection of your prescriptions, This may save you time as you will only visit the chemist instead of coming to the surgery twice. Please ask at Reception for details.

ONLINE SERVICES If you have access to the internet, we can give you the oppurtunity of booking online appointments with all Doctors and the facility to request your prescriptions without having to contact the surgery by telephone or in person.You are also able to access  a brief summary of your medical record online and from 9th March a detailed coded record which will show you more information.  Please ask at the Reception Desk for details on your next visit.  You will need to have photographic id such as a driving licence or passport to be able to register for this service. Please note this service is for over 18`s only from 9th March 2016. 

Please click the link to online services to see our STATEMENT OF INTENT regarding medical record access for this practice

Travel Vaccination Service

luggage_tagsDue to the increasing demands for travel vaccinations, and the limited number of nursing appointments available, if you are planning to travel abroad and need information about possible vaccinations, malaria prevention etc

Before you make an appointment at the surgery, please read the detailed information below. Please print out the information and bring it with you to your appointment with the nurse. She will then schedule any outstanding vaccinations after checking your medical record.

If you are travelling to multiple countries it may advisable to contact M.A.S.T.A (Medical Advisory Services for Travellers Abroad) telephone 09068-224100. This is a telephone answering service, charged at premium rates, so before you make the call, please ensure that you have the details of your proposed journey. For example your travel dates and which country/countries you plan to visit.

You may be asked which region(s) of the country, as recommendations may vary depending on the time of the year and specific areas within the country. The cost of the telephone call will be charged to your usual account. By return of post you will receive personalised, detailed written information about your trip.

Alternatively you can obtain the information from MASTA online, at an approximate cost of £3.50 per country. Click here to go to the MASTA website

You will not be able to make an appointment to see the nurse without your NHS Fit For Travel or M.A.S.T.A. information.

Please be aware, in some cases, it may take up to two months for us to complete a course of vaccinations, and for them to become effective.

Please note certain vaccines are only available on a private prescription which means the full cost of the vaccine is charged by the dispensing pharmacist. These include rabies, meningitis ACWY 135 and hepatitis B vaccine. Please note these vaccinations incur an administration fee of £23 per course payable to the surgery by cash or cheque.

Should you need to be vaccinated against Yellow Fever please contact one of the Yellow Fever clinics. A fee will be charged.

Japanese Encephalitis vaccinations may be arranged at the British Airways Travel Clinic. British Airways Travel Clinics and Springfield Private Hospital also offer travel health services.


There is further information about countries and vaccinations required on the links below

EuropeEurope & RussiaNorth AmericaNorth America
Central AmericaCentral AmericaSouth AmericaSouth America
CaribbeanCaribbeanAfricaAfrica
Middle EastMiddle EastCentral AsiaCentral Asia
East AsiaEast AsiaAustralasia Australasia and Pacific

 



Travelling in Europe

If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday.  To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)

 

 
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