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Tennyson House Surgery

Requires a

CLEANER

 

6.30 pm to 8.30pm Mon-Fri = 10hrs per week

A cleaner is needed to work alongside 1 other at this busy and friendly practice. Ideal candidate

should have some previous cleaning experience, and an understanding of the cleanliness standards to meet CQC requirements. 4 weeks holiday pro rata per annum.

 

Please send a CV and a covering letter by post or email to:

Rebecca Pittuck,

Tennyson House Surgery. 20 Merlin Place,

Chelmsford CM1 4HW.

 

Rebecca.pittuck@nhs.net

FLU VACCINE SEASON- Please note we have started giving flu vaccines to those patients that are eligible so if you haven`t booked your appointment already then please ring reception so they can book you in.
ZERO TOLERANCE -after a disturbing increase in verbal and aggressive behaviour towards our staff over the past year we would like to remind people that our staff are there to help you and should not expect to be abused by anyone during their work day or ever! We now write to all offenders and if abusive behaviour does not change we will contact NHS England to ask that these people are removed from our list. We respect our staff and take their Health and Safety in the workplace seriously and abusive behaviour will not be tolerated.
CQC REPORT- GOOD - We are very pleased to publish our report as GOOD, please click to see summary or use the link on our home page to see the full report.

CQC Ratings summary

CQC Detailed ratings summary

TELEPHONING THE PRACTICE

To make it easier when you telephone us we only have 2 options.

Option1- Reception only who will deal with your call or pass you to the most appropriate person

Option 2- Queries- only available between 10.30am and 1.30pm Monday to Friday for all test results and queries you may have

We hope this makes life easier when trying to contact the surgery- But advise you that between 8.30am and 10am it is a lot busier and may take longer to process your call.  Thank you

CANCEL YOUR APPOINTMENT PLEASE!!

Please note we are having a lot of patients not attending their booked appointments (see figures below) PLEASE could you CANCEL your appointment if you no longer need it to help others who do!  Please note that we are now sending text messages to those patients who do not arrive for their appointment in the hope it will reduce the numbers not attending but so far it does not seem to be making any difference. Please update us with your contact details if they change and please think of others that could have used that appointment.

Numbers of Patients that did NOT attend their appointment

January 2017  -212

February 2017 -207

March 2017 -247

April 2017 -222

May 2017 -227

FRIENDS AND FAMILY TEST- Please fill in our survey which can be found under the link - Have your say - this is a survey that all practices will be using over the country to get feedback from their patients to help improve their services. It is a very short survey with just one question and then a place for textual comments so we would really appreciate your time in helping us to help you.Thank you

ELECTRONIC PRESCRIBING Please note that we are now able to offer you electronic prescribing. You can nominate a chemist of your choice to organise the request and collection of your prescriptions, This may save you time as you will only visit the chemist instead of coming to the surgery twice. Please ask at Reception for details.

ONLINE SERVICES If you have access to the internet, we can give you the oppurtunity of booking online appointments with all Doctors and the facility to request your prescriptions without having to contact the surgery by telephone or in person.You are also able to access  a brief summary of your medical record online and from 9th March a detailed coded record which will show you more information.  Please ask at the Reception Desk for details on your next visit.  You will need to have photographic id such as a driving licence or passport to be able to register for this service. Please note this service is for over 18`s only from 9th March 2016. 

Please click the link to online services to see our STATEMENT OF INTENT regarding medical record access for this practice

Do It Online

IT / ELECTRONIC PATIENT RECORDS

 New contractual arrangements came into force on 1st April 2014 requiring GP practices to make available a statement of intent in relation to the following IT developments:

 

  1. Summary Care Record (SCR)
  2. GP to GP Record Transfers (GP2GP)
  3. Patient Online Access to their GP Record
  4. Data for commissioning and other secondary care purposes

 

 

Please find below details of the arrangements Tennyson House Surgeryhas in place for these developments.

 

  • Summary Care Record (SCR)

 

NHS England requires practices to enable successful automated uploads of any changes to patient summary information, at least on a daily basis, to the SCR or to have published plans to achieve this by 31st March 2015.

 

Having your SCR available to other service providers, such as hospitals, will help those treating you by allowing them to see a small part of your GP medical record. They will have access to information about any medication you may be taking and any allergies you may have.

 

Of course if you do not want your medical records to be available in this way then you will need to let us know so that we can update your record. If you have already advised us that you do not want a SCR available outside of the practice, you do not need to do so again, your records will have already been excluded from this. More details about the SCR can be found at http://www.nhscarerecords.nhs.uk/

 

Tennyson House Surgery confirms that your SCR is already automatically updated on at least a daily basis to ensure that your information is as up to date as it can possibly be.

 

 

  • GP to GP Record Transfers (GP2GP)

 

NHS England requires practices to use the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers. This does not apply to temporary patient registrations.

 

It is very important that you are registered with a doctor at all times. If you leave your GP and register with a new GP, your medical records will be removed from your previous doctor and forwarded to your new GP via NHS England. It can take your paper records several weeks to reach your new practice.

 

With GP2GP transfers, your electronic record is transferred to your new practice much sooner.

 

Tennyson House Surgery confirms that GP2GP transfers are already active and that we send and receive patient records via this system.

 

 

  • Patient Online Access to their GP Record

 

NHS England requires practices to promote and offer the facility to enable patient online access to appointments, prescriptions, allergies and adverse reactions or have published plans in place to achieve this by 31st March 2015.

 Pt_leaflet_re_online.docx

Pt_online_reg_form.docx  Please print out and fill in and bring in to Reception with your ID as required to enable us to process your request

Tennyson House Surgery confirms that the facility to book and cancel appointments and to order repeat prescriptions is already active. In addition, patients can already update contact details and send messages via our website. If you do not already have a user name and password for this system, you can find more information on Patient Access on the practice website  or by asking at reception.

Tennyson House Surgery already offer patients the facility to access their own summary information from their records relating to medication, allergies, adverse reactions and any other items that may have previously been agreed between the practice and the patient by the end of March 2015.

From 9th March 2016 patients can request to access their Detailed coded record. If you already have access to online services you can ask for this option when you next log in. Your request will be considered by a GP however if for any reason the GP does not grant this access you will be notified. If this is the case you can discuss with your GP the next time you see them.

 

 

 

 

  • Data for commissioning and other secondary care purposes

 

 

It is already a requirement of the Health & Social care Act that practices must meet the reasonable data requirements of commissioners and other health and social care organisations through appropriate and safe data sharing for secondary usage, as specified in the technical specification for care data.

 

Tennyson House Surgeryhas specific arrangements in place to allow patients to “opt out” of care.data if they wish to. Care.data allows patient data to be used outside of the practice. For further information about care.data please visit: www.nhs.uk/caredata. If you wish to opt out of this data sharing please contact reception.

Tennyson House Surgery confirms these arrangements are already in place and that we undertake annual training and audits to ensure that all our data is handled correctly and safely via the Information Governance Toolkit.

 

 

 

 
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