Notice for patients
The partners would like to keep patients updated about some plans that are under discussion at the surgery. We are currently working with our neighbours at Melbourne Surgery and Humber Road Surgery with a view to forming a merger between our three practices. This is an exciting opportunity to gain more funding, develop new services and ensure that we can each continue to offer the same standards of care to our patients in a sustainable way for the future. We would like to reassure patients that we will still continue to offer the same services at Tennyson House Surgery and we will be running a consultation exercise about our plans in the very near future.
Drs Stead, Roberts, Ahmad and Radford 1/3/18
ZERO TOLERANCE -after a disturbing increase in verbal and aggressive behaviour towards our staff over the past year we would like to remind people that our staff are there to help you and should not expect to be abused by anyone during their work day or ever! We now write to all offenders and if abusive behaviour does not change we will contact NHS England to ask that these people are removed from our list. We respect our staff and take their Health and Safety in the workplace seriously and abusive behaviour will not be tolerated.
CQC REPORT- GOOD - We are very pleased to publish our report as GOOD, please click to see summary or use the link on our home page to see the full report.
CQC Ratings summary
CQC Detailed ratings summary
TELEPHONING THE PRACTICE
To make it easier when you telephone us we only have 2 options.
Option1- Reception only who will deal with your call or pass you to the most appropriate person
Option 2- Queries- only available between 10.30am and 1.30pm Monday to Friday for all test results and queries you may have
We hope this makes life easier when trying to contact the surgery- But advise you that between 8.30am and 10am it is a lot busier and may take longer to process your call. Thank you
CANCEL YOUR APPOINTMENT PLEASE!!
Please note we are having a lot of patients not attending their booked appointments (see figures below) PLEASE could you CANCEL your appointment if you no longer need it to help others who do! Please note that we are now sending text messages to those patients who do not arrive for their appointment in the hope it will reduce the numbers not attending but so far it does not seem to be making any difference. Please update us with your contact details if they change and please think of others that could have used that appointment.
Numbers of Patients that did NOT attend their appointment
January 2017 -212
February 2017 -207
March 2017 -247
April 2017 -222
May 2017 -227
June 2017 - 255
July 2017 - 211
August 2017 - 209
September 2017 - 178
October 2017 - 279
November 2017 - 240
December 2017 - 151
January 2018 - 212
February 2018 - 197
If anyone has any good ideas on how to reduce the amount of people not attending we would be very glad to hear them, thank you.
FRIENDS AND FAMILY TEST- Please fill in our survey which can be found under the link - Have your say - this is a survey that all practices will be using over the country to get feedback from their patients to help improve their services. It is a very short survey with just one question and then a place for textual comments so we would really appreciate your time in helping us to help you.Thank you
ELECTRONIC PRESCRIBING Please note that we are now able to offer you electronic prescribing. You can nominate a chemist of your choice to organise the request and collection of your prescriptions, This may save you time as you will only visit the chemist instead of coming to the surgery twice. Please ask at Reception for details.
ONLINE SERVICES If you have access to the internet, we can give you the oppurtunity of booking online appointments with all Doctors and the facility to request your prescriptions without having to contact the surgery by telephone or in person.You are also able to access a brief summary of your medical record online and from 9th March a detailed coded record which will show you more information. Please ask at the Reception Desk for details on your next visit. You will need to have photographic id such as a driving licence or passport to be able to register for this service. Please note this service is for over 18`s only from 9th March 2016.
Please click the link to online services to see our STATEMENT OF INTENT regarding medical record access for this practice