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Noticeboard

 
CQC REPORT- GOOD - We are very pleased to publish our report as GOOD, please click to see summary or use the link on our home page to see the full report.

CQC Ratings summary

CQC Detailed ratings summary

TELEPHONING THE PRACTICE

To make it easier when you telephone us we only have 2 options.

Option1- Reception only who will deal with your call or pass you to the most appropriate person

Option 2- Queries- only available between 10.30am and 1.30pm Monday to Friday for all test results and queries you may have.

We hope this makes life easier when trying to contact the surgery- But advise you that between 8.30am and 10am it is a lot busier and may take longer to process your call.  Thank you

 

Please click the link to see our latest report from the Patient participation group March 2015

Patient_participation_report_2015.docx

 

CANCEL YOUR APPOINTMENT PLEASE!!

Please note we are having a lot of patients not attending their booked appointments (see figures below) PLEASE could you CANCEL your appointment if you no longer need it to help others who do!  Please note that we are now sending text messages to those patients who do not arrive for their appointment in the hope it will reduce the numbers not attending but so far it does not seem to be making any difference. Please update us with your contact details if they change and please think of others that could have used that appointment.

Numbers of Patients that did NOT attend their appointments:

January 2016 - 163

February 2016 -208

March 2016 -210

April 2016 - 189

May 2016 - 234

June 2016 - 228

July 2016 - 216

August 2016 - 212

September 2016 -223

October 2016 -231

November 2016 -269

December 2016 -202

January 2017  -212

February 2017 -207

FRIENDS AND FAMILY TEST- Please fill in our survey which can be found under the link - Have your say - this is a survey that all practices will be using over the country to get feedback from their patients to help improve their services. It is a very short survey with just one question and then a place for textual comments so we would really appreciate your time in helping us to help you.Thank you

ELECTRONIC PRESCRIBING Please note that we are now able to offer you electronic prescribing. You can nominate a chemist of your choice to organise the request and collection of your prescriptions, This may save you time as you will only visit the chemist instead of coming to the surgery twice. Please ask at Reception for details.

ONLINE SERVICES If you have access to the internet, we can give you the oppurtunity of booking online appointments with all Doctors and the facility to request your prescriptions without having to contact the surgery by telephone or in person.You are also able to access  a brief summary of your medical record online and from 9th March a detailed coded record which will show you more information.  Please ask at the Reception Desk for details on your next visit.  You will need to have photographic id such as a driving licence or passport to be able to register for this service. Please note this service is for over 18`s only from 9th March 2016. 

Please click the link to online services to see our STATEMENT OF INTENT regarding medical record access for this practice

Training

The practice has been accredited as a GP Training Practice. This means the practice will have attached to it a qualified Doctor training to specialise in General Practice and each doctor will remain with us for a period usually of 18 months,so you may be offered an appointment with them. By the time you see a GP registrar they will have spent at least 5 years at medical school to qualify as a doctor. Then they will have done 2 years working in hospitals (previously known as “house jobs”.) They will then start a 3 year training programme to become a GP.

As part of their training the GP registrars need to record some of their consultations as part of their assessment. You may be asked by the receptionists if you would be happy to take part in this if you have an appointment with the GP registrar. At any time you are able to say "no" to being recorded and this will not prejudice the way your consultation is viewed or handled in any way. At the end of your consultation, if you don't wish the recording to be used, you can state this and the recording will be erased. However please note that all recordings are kept confidential and are destroyed when no longer required.

At any time if you do not wish to be seen by a GP registrar at your consultation please feel free to bring this to the attention of the receptionist or GP. At no time will this decision prejudice your care with us.

We also have F2 Drs Foundation Doctors (previously house officers) who will be with us as a placement for 4 months at a time.

Medical students- The Partners at the practice are involved in the training of Medical students from "Barts and the London" school of medicine and dentistry. They come to us a few times a year for a day or a week at a time. You may be asked if you would mind if a student could do an assesment of your medical condition, again at any time if you do not wish a medical student to be present at your appointment then please let the GP or receptionist know beforehand, this will not effect your care in any way.



 
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