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Noticeboard

The Surgery will be closed for training on Tuesday 13th November from 12.30 - 6.30pm.  If you need medical assistance during this time please call 1-1-1.
Its`s FLU Vaccination season ! All patients aged 65 and over and under 65 with a chronic medical condition should phone us now to make an appointment .

If you choose to attend the surgery for your flu jab, you will be vaccinated in a properly equipped consulting room or treatment room by a qualified member of our Nursing or GP Team; who will have access to your medical records and are properly equipped for emergencies. 

 

Saturday clinics this year are 22nd September, 13th October and 3rd November, there will also be some clinics during the day and on a Tuesday evening, please check with reception.

EXTENDED ACCESS - Please note that as from 1st August 2018 you will be able to book appointments to see a GP, Nurse or Healthcare Assistant when the practice is closed at a time perhaps more convenient to you. This means you can be offered an appointment at a different location from 6.30pm to 8pm weekdays and 8am to 2pm at weekends - these are for routine appointments only not emergency problems and please note you would not be seeing your usual GP or Nurse if you use this service, for further information visit the following site:
NEW GDPR REGULATIONS-PLEASE SEE OUR PRIVACY NOTICE FOR FURTHER DETAILS

Notice for patients

The partners would like to keep patients updated about some plans that are under discussion at the surgery.  We are currently working with our neighbours at Melbourne Surgery and Humber Road Surgery with a view to forming a merger between our three practices.  This is an exciting opportunity to gain more funding, develop new services and ensure that we can each continue to offer the same standards of care to our patients in a sustainable way for the future.  We would like to reassure patients that we will still continue to offer the same services at ­­­­­­­­­­­Tennyson House Surgery and we will be running a consultation exercise about our plans in the very near future. 

Drs Stead, Roberts, Ahmad and Radford 1/3/18

 

ZERO TOLERANCE -after a disturbing increase in verbal and aggressive behaviour towards our staff over the past year we would like to remind people that our staff are there to help you and should not expect to be abused by anyone during their work day or ever! We now write to all offenders and if abusive behaviour does not change we will contact NHS England to ask that these people are removed from our list. We respect our staff and take their Health and Safety in the workplace seriously and abusive behaviour will not be tolerated.
CQC REPORT- GOOD - We are very pleased to publish our report as GOOD, please click to see summary or use the link on our home page to see the full report.

CQC Ratings summary

CQC Detailed ratings summary

TELEPHONING THE PRACTICE

To make it easier when you telephone us we only have 2 options.

Option1- Reception only who will deal with your call or pass you to the most appropriate person

Option 2- Queries- only available between 10.30am and 1.30pm Monday to Friday for all test results and queries you may have

We hope this makes life easier when trying to contact the surgery- But advise you that between 8.30am and 10am it is a lot busier and may take longer to process your call.  Thank you

CANCEL YOUR APPOINTMENT PLEASE!!

Please note we are having a lot of patients not attending their booked appointments (see figures below) PLEASE could you CANCEL your appointment if you no longer need it to help others who do!  Please note that we are now sending text messages to those patients who do not arrive for their appointment in the hope it will reduce the numbers not attending but so far it does not seem to be making any difference. Please update us with your contact details if they change and please think of others that could have used that appointment.

Numbers of Patients that did NOT attend their appointment

January 2017  -212

February 2017 -207

March 2017 -247

April 2017 -222

May 2017 -227

June 2017 - 255

July 2017 - 211

August 2017 - 209

September 2017 - 178

October 2017 - 279

November 2017 - 240

December 2017 -  151

January 2018 - 212

February 2018 - 197

March 2018 -248

April 2018- 222

May 2018 -261

June 2018 - 281

July 2018- 247

August 2018 -219

September 2018 -227

If anyone has any good ideas on how to reduce the amount of people not attending we would be very glad to hear them, thank you.

FRIENDS AND FAMILY TEST- Please fill in our survey which can be found under the link - Have your say - this is a survey that all practices will be using over the country to get feedback from their patients to help improve their services. It is a very short survey with just one question and then a place for textual comments so we would really appreciate your time in helping us to help you.Thank you

ELECTRONIC PRESCRIBING Please note that we are now able to offer you electronic prescribing. You can nominate a chemist of your choice to organise the request and collection of your prescriptions, This may save you time as you will only visit the chemist instead of coming to the surgery twice. Please ask at Reception for details.

ONLINE SERVICES If you have access to the internet, we can give you the oppurtunity of booking online appointments with all Doctors and the facility to request your prescriptions without having to contact the surgery by telephone or in person.You are also able to access  a brief summary of your medical record online and from 9th March a detailed coded record which will show you more information.  Please ask at the Reception Desk for details on your next visit.  You will need to have photographic id such as a driving licence or passport to be able to register for this service. Please note this service is for over 18`s only from 9th March 2016. 

Please click the link to online services to see our STATEMENT OF INTENT regarding medical record access for this practice

Latest News

FLU VACCINE SEASON-IF YOU ARE ELIGIBLE FOR A FLU INJECTION THEN PLEASE GIVE US A RING TO BE BOOKED IN!

BANK HOLIDAYS

PLEASE NOTE WE ARE SHUT FOR ALL BANK HOLIDAYS SO WHEN WE ARE CLOSED PLEASE TELEPHONE 111 WHO WILL BE ABLE TO GIVE YOU MEDICAL ADVICE.

CQC RATING -GOOD

We are very pleased to publish our CQC Inspection rating as GOOD,Please follows links to see the whole report

CQC Report

Online registration -

Only patients 18 or over will now have access to use online services due to the change in policy which allows access to see your own medical records. Proxy access will no longer be available at this practice from 9th March 2016.

New patients wishing to register for this service must come into the practice with a form of photographic ID so the Receptionists can process your request. Your application is then sent to a GP to consider and may take a few weeks to be agreed. 

ELECTRONIC PRESCRIPTIONS

Please note that we now able to offer you the electronic prescription service (EPS).  If you would like to nominate a chemist of your choice to order and collect your requested medications, Please ask at Reception for details.

  Named GP

Your named GP will have overall responsibility for the care and support that our surgery provides to you. They will also work with other relevant health and care professionals, who are involved in your care, to ensure that your care package meets your individual needs.

 

If you have any questions, or wish to discuss this further with us, please contact us on 01245 260459.

Senior Health Checks

Please note that you are entitled to a Senior Health Check if you are 75+ Please speak to our Reception Team to book your appointment.

SMS Text Messaging

We are sending text messages to all patients who have provided us with a mobile phone number to remind them of their forthcoming appointment. The messages will be received at 6pm on the day before the appointment is to take place. We also send text messages to those who have missed their appointment.  If you would rather not have text messages sent to you, please let the surgery know where we can amend your contact preferences on our computer system.  We are hoping that this will decrease the number of patients who do not arrive and allow us to offer appointments to others who need them. Please advise the surgery if you change your mobile phone number so we can contact you. We are also contacting patients for flu and shingles vaccines, and other appointment offers as appropiate if you have certain medical conditions.

Cancelling Appointments

Please cancel your appointment if you do not need it any longer as it can then be used for someone else. Due to the surgeries being full if you turn up late for your appointment please do not expect to be "fitted in" as this is unfair on other patients that have turned up on time for their appointments. Please appreciate if the Dr or Nurse is running late themselves then this is because they have had to deal with an emergency or someone who is acutely ill.
 

 PPG

Have your say.......Join our Patient Participant Group today!  Ask at reception for details.

 DARE study (Diabetes Alliance for Research in England) we are pleased to announce that we are the highest recruiters to this study in the whole country. Thank you to all our patients who responded and took part this is a great achievement.
 
 

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