New text messaging system- please note you will now be able to cancel your appointments via your telephone if you have given us permission to text you appointment reminders. Please make sure you give us your mobile numbers to enable this.
We are writing to inform you that the application to merge the Humber Road, Melbourne House and Tennyson House surgeries has now been approved by NHS England and we will be merging from 25th November 2019.
We believe that our three surgeries currently offer a high standard of personalised care, but as comparatively small practices we are vulnerable to many of the challenges facing primary care such as recruitment, rising demand and a decreasing number of prospective GP partners. In addition, newer models of care and work for allied professionals are harder to put in place in a smaller practice. We believe that forming a larger practice will improve our sustainability for the future, which means continuity for our patients and the opportunity for them to benefit from a wider range of services and innovative working.
We are confident that a merger will be successful because our three practices have longstanding connections locally, have overlapping practice boundaries and share a similar ethos. Merging our practices will allow us to expand the number of services available to patients and attract a range of staff with complementary skills to our own. The merger will also support the delivery of extended hours, increasing the number of appointments that we are able to make available to patients.The Humber Road practice has also been given separate approval to close its branch surgery at Sunrise Avenue. This is because the practice has continued to experience difficulty in managing and sustaining the Sunrise branch and feels that it is no longer able to deliver the services it would like to from this site.
We held a drop-in session on 12th September 2019 which was well attended by patients from all three practices and any concerns were addressed by the GP Partners.
Please follow the links below regarding information on our proposed merger with Humber road and Melbourne surgeries.
Proposed merger information
All practices in Mid-Essex will be closed for TIME to LEARN sessions from Midday on the dates below. If you need medical advice during this time please phone 111.
Tuesday 11th February 2020
Wednesday 11th March 2020
EAR SYRINGING -Please note as of 1st February we will no longer be offering this service at the practice as it is not part of the GMS contract. The GP and Nurse will still be happy to check your ears as usual and will then advise next steps if necessary.
EXTENDED ACCESS - Please note that as from 1st August 2018 you will be able to book appointments to see a GP, Nurse or Healthcare Assistant when the practice is closed at a time perhaps more convenient to you. This means you can be offered an appointment at a different location from 6.30pm to 8pm weekdays and 8am to 2pm at weekends - these are for routine appointments only not emergency problems and please note you would not be seeing your usual GP or Nurse if you use this service, for further information visit the following site:
NEW GDPR REGULATIONS-PLEASE SEE OUR PRIVACY NOTICE FOR FURTHER DETAILS
ZERO TOLERANCE -after a disturbing increase in verbal and aggressive behaviour towards our staff over the past year we would like to remind people that our staff are there to help you and should not expect to be abused by anyone during their work day or ever! We now write to all offenders and if abusive behaviour does not change we will contact NHS England to ask that these people are removed from our list. We respect our staff and take their Health and Safety in the workplace seriously and abusive behaviour will not be tolerated.
CQC REPORT- GOOD - We are very pleased to publish our report as GOOD, please click to see summary or use the link on our home page to see the full report.
CQC Ratings summary
CQC Detailed ratings summary
TELEPHONING THE PRACTICE
To make it easier when you telephone us we only have 2 options.
Option1- Reception only who will deal with your call or pass you to the most appropriate person
Option 2- Queries- only available between 10.30am and 1.30pm Monday to Friday for all test results and queries you may have
We hope this makes life easier when trying to contact the surgery- But advise you that between 8.30am and 10am it is a lot busier and may take longer to process your call. Thank you
CANCEL YOUR APPOINTMENT PLEASE!!
Please note we are having a lot of patients not attending their booked appointments (see figures below) PLEASE could you CANCEL your appointment if you no longer need it to help others who do! Please note that we are now sending text messages to those patients who do not arrive for their appointment in the hope it will reduce the numbers not attending but so far it does not seem to be making any difference. Please update us with your contact details if they change and please think of others that could have used that appointment.
Numbers of Patients that did NOT attend their appointment
January 2019 - 244
February 2019 - 282
March 2019 -218
April 2019 -221
May 2019 - 220
June 2019 - 229
July 2019- 242
August 2019 -202
September 2019 -219
October 2019- 285
November 2019 -122
December 2019 - 183
January 2020- 222
If anyone has any good ideas on how to reduce the amount of people not attending we would be very glad to hear them, thank you.
FRIENDS AND FAMILY TEST- Please fill in our survey which can be found under the link - Have your say - this is a survey that all practices will be using over the country to get feedback from their patients to help improve their services. It is a very short survey with just one question and then a place for textual comments so we would really appreciate your time in helping us to help you.Thank you
ELECTRONIC PRESCRIBING Please note that we are now able to offer you electronic prescribing. You can nominate a chemist of your choice to organise the request and collection of your prescriptions, This may save you time as you will only visit the chemist instead of coming to the surgery twice. Please ask at Reception for details.
ONLINE SERVICES If you have access to the internet, we can give you the oppurtunity of booking online appointments with all Doctors and the facility to request your prescriptions without having to contact the surgery by telephone or in person.You are also able to access a brief summary of your medical record online and from 9th March a detailed coded record which will show you more information. Please ask at the Reception Desk for details on your next visit. You will need to have photographic id such as a driving licence or passport to be able to register for this service. Please note this service is for over 18`s only from 9th March 2016.
Please click the link to online services to see our STATEMENT OF INTENT regarding medical record access for this practice